711 eWallet Privacy Policy – Protection of Your Personal Data

This Privacy Policy ("Policy") describes how 711 eWallet ("Platform", "we", "us") collects, uses, stores, protects, and in limited circumstances, discloses your personal information when you register, access, or use any of the services provided on our platform.

This Policy applies to all users of the 711 eWallet — including registered members who play online slots, Live Casino, Sports Betting on EPL and Liga Super Malaysia, e-sports MLBB MPL MY, or progressive jackpots, as well as visitors who browse our website without registering. By using any of our services, you agree to the collection and use of information as described in this Policy.

711 eWallet is committed to upholding responsible data protection practices and respecting every user's privacy. We believe trust is the foundation of our relationship with you — and that trust begins with transparency about how we handle your personal information.

711 eWallet only collects personal data that is genuinely necessary to operate the platform safely and deliver the best experience to you. The types of data we collect are as follows:

We do not collect your full identity card number, passport number, or credit/debit card details. All payments are processed through licensed third-party payment gateways such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, each with their own security protections.

711 eWallet uses collected personal data solely for the following purposes:

• Account Management: Verifying your identity during registration, enabling secure login, and managing your account — including deposit limit settings and responsible gaming features.
• Financial Transaction Processing: Processes deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX Maybank2u and CIMB Clicks, and handles your winnings withdrawals securely and promptly.
• Provision of Gaming Services: Operating online slots, Live Casino with real dealers, Sports Betting on EPL and Liga Super Malaysia, badminton, e-sports MPL MY, and progressive jackpots — as well as recording game history for accurate account settlement purposes.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, fraud, money laundering, and platform abuse.
• Customer Support: Enabling the support team 711 eWallet identify your account and assist in resolving any issues or enquiries you may have.
• Service Communications: Sending important notifications about your account, policy updates, relevant promotions, and security information.
• Legal Compliance: Fulfil the legal obligations and compliance requirements applicable to our platform's operations.
• Platform Improvements: Analysing usage patterns (in aggregate and anonymised form) to improve user experience, introduce new games, and enhance platform features.

711 eWallet does not sell, rent, or transfer your personal data to third parties for their own marketing or commercial purposes. However, in the course of operating the platform, we may share your personal data with the following parties on a limited basis and for specific purposes only:

• Payment Service Providers: E-wallet and banking providers such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, Maybank (FPX), and CIMB Clicks receive the transaction data necessary to process your deposits and withdrawals. All these providers maintain their own privacy policies and are responsible for data within their control.
• Game Providers: Game providers such as Pragmatic Play, NetEnt, Microgaming, PG Soft, JILI, Evolution, and Habanero receive only the minimum technical data required to operate games within our platform. No personal financial information is shared with these providers.
• Relevant Authorities: 711 eWallet will disclose personal data if required by law, court order, or direction from a lawful authority. In such cases, we will notify you if permitted by law to do so.
• Independent Security Audits: Third-party audit bodies appointed by us to conduct security and game fairness audits may access system data within a limited scope strictly for audit purposes. All such bodies are bound by strict confidentiality agreements.

All third parties that receive data from 711 eWallet are bound by data protection agreements that prevent them from using the data for any purpose other than those specified by us.

711 eWallet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 with 256-bit encryption — the same security standard used by Malaysia's leading financial institutions.
• Secure Data Storage: Personal data is stored on servers protected by a layered access control system, housed in data centres that meet the highest physical security standards.
• Automated Threat Monitoring: Our systems continuously monitor traffic and account activity 24/7 to detect suspicious patterns, such as unusual login attempts or irregular transactions.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA for all accounts. With 2FA enabled, every login requires an additional OTP sent to your phone number.
• Fund Segregation: Member deposit funds are held in accounts fully segregated from the company's operational funds, ensuring your money remains safe regardless of the company's circumstances.
• Regular Security Audits: 711 eWallet undergoes regular security audits by independent bodies to identify and address system vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no system can guarantee absolute 100% security. We therefore encourage you to take your own precautions — such as using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

Platform 711 eWallet uses cookies and similar tracking technologies to enhance platform functionality and the overall user experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functionality — including maintaining your login session, remembering language preferences, and enabling security features to work correctly. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use the platform — pages visited, time spent, and any errors encountered. This data is used in aggregate to improve platform performance.
• Functionality Cookies: Allows the platform to remember your preferences — such as frequently played games and display settings — for a more personalised experience.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your ability to use certain platform features. 711 eWallet. 711 eWallet does not use third-party cookies for third-party advertising purposes.

711 eWallet only retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable laws and regulations.

• Active Account Data: For as long as your account remains active and you continue to use the platform 711 eWallet.
• Data After Account Closure: Certain data will be retained for up to 7 years after account closure to meet financial and legal compliance obligations.
• Financial Transaction Logs: Deposit and withdrawal transaction records are retained in accordance with legal requirements governing financial records — typically for no less than 7 years.
• Server Log Data: Technical logs are typically retained for 90 days before being automatically deleted.
• Support Chat Data: Customer support interaction logs are retained for 2 years for reference and service improvement purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

711 eWallet is a platform for adult users aged 18 and above only. We do not knowingly collect any personal data from individuals under the age of 18.

If you are a parent or guardian and you discover that your child under the age of 18 has provided personal data to our platform, please contact us immediately at support@711ewallet.com. We will take steps to delete the relevant data and close the account without delay.

To exercise any of the privacy rights set out in this Policy, you may contact the privacy team at 711 eWallet through the following methods:

• Email: Send a written request to support@711ewallet.com with the subject line "PRIVACY REQUEST – [Account Number]". State the type of right you wish to exercise and provide sufficient information for us to verify your identity.
• Live Chat: Contact support team 711 eWallet via in-platform live chat for more urgent requests. Our team operates 24/7 and can assist you in initiating your request.

Upon receiving a valid privacy request, 711 eWallet will:

• Acknowledge receipt of your request within 3 business days.
• Processed and responded to within 30 business days from the date the request is received.
• Notify you if additional information is required to verify your identity before we process your request.
• Providing a clear explanation if we are unable to fulfil your request — for example, where data retention is required by law.

All privacy requests are processed free of charge. However, for requests that are repetitive or unreasonable, 711 eWallet reserves the right to charge a reasonable administrative fee or decline the request with stated reasons.

711 eWallet reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or new services added to the platform. All amendments will be published on this page with an updated "last revised" date.

For material amendments — meaning changes that significantly affect how we use or protect your personal data — we will endeavour to provide advance notice via in-platform notifications or email to the address registered with your account, at least 14 days before the amendments take effect.

Continued use of the platform 711 eWallet after the effective date of the amendment will be considered your acceptance of the revised Privacy Policy. We recommend that you review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 711 eWallet handles your personal data, please contact us:

• Privacy Email: support@711ewallet.com — mark the email subject as "PRIVACY" to expedite processing.
• Live Chat: Available on the platform 711 eWallet, 24 hours a day, 7 days a week, including public holidays.

We value every piece of feedback and every privacy-related enquiry we receive. It helps us continuously improve our data protection practices for the benefit of all members. 711 eWallet across Malaysia.