711 eWallet Terms & Conditions – Terms of Use for Our Platform

These Terms and Conditions ("Terms") govern the relationship between you ("User" or "Member") and 711 eWallet ("Platform", "we", "the company"). This document takes effect from the date you register an account or first use any of our services.

By completing the registration process, making a deposit, or accessing any game or feature on the 711 eWallet, you hereby declare that you have read, understood, and fully agree to all terms contained herein, including our Privacy Policy and Responsible Gaming Policy.

711 eWallet reserves the right to amend these Terms at any time. Amendments take effect immediately upon being published on this page. Continued use of the platform following any amendment constitutes acceptance of the revised terms. We will endeavour to notify members of significant changes via email or platform notification.

To register and use the platform 711 eWallet, you must meet the following requirements at all times:

• You are at least 18 years old at the time of registration. This platform is strictly prohibited for individuals under the age of 18. We reserve the right to request proof of age at any time and to suspend any account suspected of belonging to a minor.
• You are registering as an individual on your own behalf, not on behalf of another person. Each individual is only permitted to hold one (1) active account only at 711 eWallet. Holding more than one account may result in all associated accounts being suspended and balances confiscated.
• The information you provide during registration — including your phone number, name, and other details — must be accurate, current, and complete. Providing false information or using another person's details is a serious violation that may result in immediate account termination.
• You are using your own personal funds for deposits and wagering — not funds obtained through illegal means, and not acting as an agent on behalf of a third party.
• Your use of this platform does not violate any laws or regulations applicable to you based on your location or jurisdiction.

711 eWallet reserves the right to reject or suspend any registration application without being required to provide a reason. Our decision in such matters is final.

Account 711 eWallet is your sole personal responsibility. You are responsible for keeping your account username and password confidential at all times.

• Choose a strong password — a combination of uppercase and lowercase letters, numbers, and symbols. Avoid using your date of birth or any personal information that is easy to guess.
• Never share your login credentials with anyone — including family members, friends, or anyone claiming to be a representative 711 eWallet. Our team will never ask for your password.
• Enable two-factor authentication (2FA) in your account settings for an added layer of security. This is strongly recommended for all members.
• If you suspect that your account has been accessed by an unauthorised party, please contact 711 eWallet immediately for a temporary account freeze.
• 711 eWallet is not liable for any losses resulting from unauthorised access to your account caused by your failure to keep your login credentials confidential.

711 eWallet accepts deposits and processes withdrawals via the following local Malaysian payment methods:

Deposit Terms:

• The minimum deposit is RM 10 for most payment methods.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted and may result in funds being held pending verification.
• Deposit funds are typically credited to your account 711 eWallet your account within seconds to a few minutes, depending on the payment method selected.
• 711 eWallet does not charge any fees for deposits. However, third-party payment providers may apply their own fees, which are beyond our control.

Withdrawal Terms:

• All withdrawals will be processed to the same payment method used for the deposit, or to a method whose owner's identity has been verified.
• Withdrawals to Touch 'n Go eWallet, DuitNow, GrabPay, Boost, or ShopeePay are typically processed within 5 to 15 minutes after the request has been approved.
• Withdrawals via FPX to Maybank or CIMB typically take under one hour on business days.
• For jackpot wins or large withdrawals, a brief identity verification may be required within 24 hours as a standard security measure.
• Any attempt to withdraw funds obtained through fraudulent activity, money laundering, or breaches of these terms will result in account termination and referral to the relevant authorities.

711 eWallet offers various bonuses and promotions from time to time. All bonuses are subject to the following conditions unless stated otherwise in the relevant bonus terms:

• Each bonus carries a wagering requirement that must be fulfilled before the bonus amount or any winnings derived from it can be withdrawn. Wagering requirements and bonus validity periods are clearly stated in the terms of each promotion.
• Bonuses may only be claimed once unless otherwise stated. Attempting to claim the same bonus more than once through multiple account registrations is a serious violation.
• Bonuses may not be transferred between accounts or redeemed directly for cash before wagering requirements have been met.
• 711 eWallet reserves the right to withdraw, cancel, or modify any bonus at any time if there is evidence of misuse, fraud, or unauthorised activity.
• Promotional offers such as Hari Raya and New Year bonuses, weekly cashback, and sports rebates each have their own validity period, as stated on the relevant promotions page.
• VIP Programme 711 eWallet offers weekly rebates of up to 12% for VIP Diamond members. VIP tier is determined by total monthly betting activity and is subject to periodic review.

All games available on the platform 711 eWallet — including online slots, baccarat, roulette, blackjack, and live casino games — operates on an independently audited and certified RNG (Random Number Generator) system. This ensures that every game outcome is entirely random and cannot be predicted or manipulated by any party, including 711 eWallet itself.

The following rules apply to all games on our platform:

• The use of any automated software, bots, or scripts to play or place bets is strictly prohibited and may result in immediate account termination.
• Any attempt to exploit bugs or technical vulnerabilities in our games must be reported to our support team immediately. Deliberate exploitation is a breach of our terms.
• Winnings obtained through unauthorised means, technical exploitation, or fraud may be voided and the relevant account balance frozen pending investigation.
• Results as recorded in the system 711 eWallet is final for the purposes of bet settlement. In the event of any technical discrepancy, an investigation will be conducted and the outcome communicated to the relevant player.

Sports Betting platform 711 eWallet covers matches across a wide range of leagues and sports, including EPL, Liga Super Malaysia, BWF badminton, MLBB MPL Malaysia esports, NBA, and more. All Sports Betting is subject to the following additional terms:

• The odds displayed at the time a bet is confirmed are the odds that will be used for settlement, unless a clear technical error occurred in the odds pricing.
• 711 eWallet reserves the right to void, suspend, or postpone any betting market related to a match that has been postponed, cancelled, or whose result has been officially disputed by the relevant sporting body.
• For in-play betting, odds are updated in real time. Any bet confirmed before an odds change will not be affected by subsequent changes.
• For esports events such as MPL Malaysia, the official results announced by the tournament organiser are final for betting settlement purposes.
• Minimum and maximum bet limits for each sports market are stated within the Sports Betting platform 711 eWallet and may vary by match and market type.

711 eWallet committed to protecting the personal data of all its members in line with industry best practices and applicable provisions. The collection, use, and storage of your personal data is governed by our Privacy Policy, which forms part of these Terms.

• The personal data you provide during registration — phone number, name, and other details — is used solely for account verification, transaction processing, and service-related communications.
• All data and financial transactions are protected with 256-bit SSL encryption. Player funds are held in accounts fully segregated from the company's operational funds.
• 711 eWallet will not sell, transfer, or disclose your personal information to third parties without your explicit consent, except where required by law or court order.
• You have the right to request access to the personal data we hold about you, request correction of inaccurate data, or request deletion of your data subject to our legal obligations.

For full details on how we handle your personal data, please read Privacy Policy our comprehensive one.

711 eWallet reserves the right to suspend, temporarily restrict, or terminate any member's account for the following reasons:

• Fraud, attempted fraud, or any activity suspected to be related to money laundering.
• Registration of more than one account by the same individual.
• Deliberate bonus abuse or intentional exploitation of system vulnerabilities.
• Providing false information during registration or the identity verification process.
• Violation of any part of these Terms and Conditions.
• Activity we reasonably believe to be in violation of applicable laws or regulations.

In the event of account termination for valid reasons, 711 eWallet will notify the member concerned and provide an avenue for appeal. Valid account balances (after deducting any bonuses with unfulfilled wagering requirements) will be returned to the member within a reasonable timeframe, subject to any necessary investigation.

Members may also request to close their own account at any time by contacting the support team 711 eWallet. Any remaining balance will be processed for withdrawal once all conditions have been met.

Services 711 eWallet provided "as is". While we make every effort to ensure the platform runs without interruption, we cannot guarantee that the service will be free from technical errors, outages, or delays caused by factors beyond our control, including internet disruptions, power supply issues, or third-party problems.

• 711 eWallet is not liable for any indirect, incidental, or consequential losses arising from the use of our platform.
• In the event of a technical error resulting in overpayment or the display of incorrect odds, 711 eWallet reserves the right to correct such errors and recover any excess amount that has been paid out.
• Betting and casino gaming involve financial risk. 711 eWallet makes no guarantee of winnings and is not responsible for the personal financial decisions of its members.

711 eWallet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on this page unless a different effective date is specified.

We will endeavour to notify members of material amendments via in-platform notifications or email to the address registered to your account. However, it remains your responsibility to review this Terms page periodically to ensure you are always aware of the latest applicable conditions.

Continued use of the platform 711 eWallet after amendments are published will be considered your acceptance of the revised terms. The "updated" date at the top of this page reflects the date the last amendment was made.

If you have any questions about these Terms and Conditions, or wish to raise a complaint regarding our services 711 eWallet, our team is ready to assist through the following channels:

• Live Chat: Available directly within the platform 711 eWallet, 24 hours a day, 7 days a week. Response times are typically within minutes.
• Email: support@711ewallet.com — for complaints requiring documentation or detailed information.
• All complaints received will be acknowledged within 24 hours and resolved within a reasonable timeframe depending on the complexity of the issue reported.

We are committed to resolving all complaints fairly, transparently, and as promptly as possible. If you are not satisfied with the outcome, you have the right to request a review by senior management 711 eWallet.